The 10pm email isn't making you a better leader


Hey Reader,

Your phone lights up at 10pm. It's your work email. Someone on your team has a question about the project. From the small preview of text, you figure it might take 10 minutes to answer. Possibly longer if they reply again that night. You're already tired. You came home late after staying to get more work done at the office. Made it home just in time for the tail end of dinner. Tried to stay present with your family during the evening, but your mind kept going back to work. You're already thinking about it as you get into bed. What's one more email, right?

At some point, most of us absorbed the idea that staying available is a sign of commitment. If you respond to messages fast, you're on top of things. If you can put out every fire that comes your way, you've got the makings of a great leader. Nobody told us directly that being visible at all times is what success looks like, but for a lot of us, it became the hidden marker anyway. We may have seen it in former leaders or mentors. We might have seen people who worked that way get rewarded, with high-profile projects or promotions.

And for the most part, it works. I’ve spoken with many leaders who have had at least one stretch in their careers where they pushed harder, gave more of themselves to the work, and were recognized for it. But there’s a part of the story that doesn’t get talked about: The point at which more hours stops producing more value.

I’m going to be a little nerdy for a bit: John Pencavel, an economist at Stanford, studied the relationship between hours worked and output using data from British munitions workers. Working weeks ranged from 24 to 72 hours. When people worked roughly 49 hours a week, output was broadly proportional to hours worked. Beyond that, each additional hour produced less than the one before. Beyond 60 hours, very little additional output was produced to justify the extra time.

Of course, our work looks different from a munitions factory, but the underlying dynamic is the same. A huge part of what we do is cognitive. We make judgment calls, read situations, and have to stay calm under pressure. All that work requires our energy. A decision made at the end of a 12-hour day and a night of poor sleep is going to be very different to a decision made when we’ve given ourselves time to rest.

And the more mental energy we give to work beyond the point that it’s useful, the less we have for what we value outside of it, and that creates its own spiral. The guilt of not being present at home. The sense of falling behind at work despite the hours. The fatigue builds until we don’t feel at our best in either area.

I’m not saying all of a sudden, you need to stop working hard. Instead, I’m asking us to think about the difference between signaling commitment and creating value. And the solution is often setting firmer boundaries.

“But Clif,” I hear you say, “it’s just not that easy for us!” Well, there are some organizations in the U.S. that have pushed back on this idea of “visible = valuable.” California proposed right-to-disconnect legislation back in 2024 that would allow workers to ignore off-hours messages without consequence.

Exos, a coaching firm that works with Fortune 100 companies, gave employees more autonomy over their work and introduced stronger protection around focused work. Most meetings are limited to 25 minutes and employees are encouraged to build blocks of dedicated work in their calendar. After six months, 91% of employees felt their time was being used more effectively.

All of this points to something worth taking seriously: the assumption that availability equals performance is starting to be questioned, and the evidence suggests it should be. But legislation and company-wide policies can only go so far. What actually shifts the culture is what happens at the leadership level.

The leaders I've seen do this well aren't less committed than the ones who are online at 10pm. They're clearer on what their time is actually for. They work intentionally during their main hours. And they’re able to be more engaged with parts that matter outside of work. That strong example gives their team permission to put in the same boundaries and be present for what matters to them outside of work.

This week, pick one habit you have around availability or visibility. You might be replying to emails late, never leaving on time, or always online on Teams. Ask yourself honestly: Is this producing better work, or is it producing the appearance of commitment? And then, once you've sat with that question, try something simple like leaving on time for a week. The world isn't going to fall apart. Most likely, people won’t even notice. And you might find that what you thought was commitment was just habit.

What does high performance look like when you’re leading well? Hit reply. I'd like to hear about it.

From one human to another,

There are five traps that keep leaders stuck. Which one is driving you?

1

​The Speed Trap​

"If I slow down, I fall behind."

2

​The Identity Trap​

"I am this role."

3

​The Title Trap​

"I can't step down from this level."

4

​The Alignment Trap​

"I'm excellent at something I don't believe in."

5

​The Metrics Trap​

"If I can't measure it, it doesn't count."

Click the statement that feels most true. Each one takes you to a short guide to help you understand the trap and what to do about it.

Not sure? Take the ​quiz​ to find out which one fits you.

The human side of leadership is something I've built my keynote around. If that's a conversation you'd like to bring to your organization, you can find out more by clicking the banner below.

600 1st Ave, Ste 330 PMB 92768, Seattle, WA 98104-2246
​Unsubscribe · Pre​ferences​

A Normal Tuesday by Clif Mathews

You built everything you were supposed to build. And you're questioning everything. Quietly. It's not burnout. It's not weakness. It's the slow realization that somewhere along the way, you stopped living your life and started managing it. You're not alone in this. I spent 25 years chasing achievement before I saw it clearly. Every Tuesday, I write about what I found. The patterns. The permission to want something different. The occasional uncomfortable truth. No optimization hacks. No hustle. Just honest exploration from someone a few steps ahead on the same path.

Read more from A Normal Tuesday by Clif Mathews

Hey Reader, If you’re like me, you’ve spent a long time building the career you have today. Over the years, we’ve taken on bigger roles, more responsibility, and…more pressure. We’ve built a reputation for being the leader who can handle difficult problems, and we have the title to prove it. That focus on title carries into almost every social setting. When someone asks what we do, we know what to say. Our titles give them most of the answer. We don’t have to explain the 20 or 30 years of...

Hey Reader, There’s a decision you’ve been meaning to make. Perhaps it’s been sitting with you for months. Maybe longer. You know you need to make it. And you’ve already thought through every angle imaginable. But every time you get close to making a choice, there’s just one more thing you’d like to know first. One more variable you’d like to resolve. One more reason to wait a little longer. But at work, you could probably make three key decisions before lunch. There’s a huge gap in how...

Hey Reader, In my organization, there was this one partner who had become almost infamous. I didn’t work with him closely, but most of us knew one thing about him: he proudly said he was going to retire at 50, years before partners typically retired. Nobody believed him. From the outside, nothing about his situation suggested he should want to leave. He was highly respected, seated at the top of the organization, and his work was excellent. He had everything that most of us work hard for. No...